Entitled ‘Karen’ Threatens To Get Employee Into Trouble With Their Manager, But This Kind Stranger Counter-Complains In Time

It doesn’t take much to be an everyday hero—just a dash of courage, an ounce of justice, and a dollop of desire to make the world a slightly better place. Truthfully, we can all be wholesome in our own small ways and in the unlikeliest of places. For instance, being a total ‘bro’ at the gas station.

Redditor TanakaKamatari did just that. They proved they were an awesome human being after witnessing an extremely entitled and rude customer harassing a stunned Costco Gas employee who obviously wasn’t used to be shouted at. While the customer threatened to call the gas station employee’s manager and get them in trouble, the redditor was already working on a counter-strategy—giving them a heads up about the ‘Karen’s’ nefarious plan. Check out the full story below, dear Pandas, and let us know what you think about the entire situation.

TanakaKamatari’s post on r/EntitledPeople had earned them nearly 2.5k upvotes and a handful of awards at the time of writing. Meanwhile, other redditors pitched in with similar stories about counter-complains and how they actually do help.

Honestly, it’s good to know that; now we’ll all know what to do the next time that we witness employees getting screamed at. And frankly, it’s a nice feeling to know that at least some people are willing to take the time to set the score right. Now that’s a good sense of justice to have.

For anyone working in the service industry, rude customers will be something that they’ll have to deal with sooner or later. They’re not too common (thankfully!), but they will pop up now and again. The most important thing to remember is not to panic: their anger often won’t be about you, so don’t take it personally.

As hard as it is, try to stay calm and professional. According to MindTools, you ought to try and distinguish between unhappy customers (whom you can help once they calm down a bit) and rude ones who just want to vent about their lives and you’re the closest target with ears.

If you’re feeling out of your depth, go grab a colleague or a manager to support you. Does the entitled customer want to speak to your manager? Good! Odds are, your manager will have dealt with plenty of similar situations and will know how to defuse the tension. And showing up and having your back is the least they can do if their employee is getting unfairly harassed.

Though you can hope that some guardian angel customers will fly over to help you out in a pinch as well. They might not be there for you every single time, but as redditor TanakaKamatari showed us, they’ll gallop in like the cavalry when you least expect them.