Most of us will do anything we can to avoid contacting a customer support agent. You might click through every single page on a website ten times, searching for a solution before finally sighing, accepting defeat, and sending a message to that annoying bubble in the corner of the screen. "How can I help?" the cheery AI agent might ask with a smile.
But we all know that whether or not that bot or an actual human will be able to assist is 50/50. If you're tired of dealing with infuriating customer support agents, you're not alone. Bored Panda has compiled a list of some of the most hilarious and frustrating encounters people have had with these workers below. Enjoy scrolling through, and be sure to upvote the ones that you find painfully relatable!
Product knowledge is also very important for customer support agents to actually be helpful for callers. The fastest way to make a customer angry is by not knowing the answers to their questions. Meanwhile, it’s important to be flexible and adaptable. Time management is also a crucial skill, as well as being able to resolve conflicts. Attention to detail and a positive attitude can go a long way during these calls with customers too.
#22 Wow, Just Wow: Amazon Customer Service
Short version: I simply asked why 100% of my same-day deliveries were delayed. This was my 5th representative and 3rd supervisor. One stated that the truck broke down (it was never out for delivery). I was being "jerked around" the whole time apparently.
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9points
#23 Trying To Report My Stolen Phone To My Provider
I was able to resolve this with a different support.
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9points
#24 Waiting For More Than 45 Minutes On Swiggy Help Chat
Waiting on the Swiggy help chat for more than 45 minutes on a wrong product delivery. No questions, no answers, no response. Says manager is busy.
Excellent customer support.
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8points
Are you feeling frustrated just by reading these conversations, pandas? Keep upvoting the ones that feel all too familiar, and let us know in the comments if you’ve experienced any similar moments recently. Then, if you’d like to check out another article from Bored Panda featuring similar posts, look no further than right here!
#25 When Customer Service Just Clocks Out For The Day
I just wanted to order some food.
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7points
#26 Network Solutions Live Chat Support Dings With A Message Every Few Minutes To Tell Me To Keep Waiting. Then After Like 20 Minutes It Says, "Do You Still Need Help?"
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7points
#27 My Skipthedishes Order Was Missing My Burgers. The Support Dude Left The Chat
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7points
#28 When United Airlines Can't/Won't Tell A Customer Where Their Missing Luggage Is
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7points
#29 Bodum Responded To My Cs Inquiry Nearly 16 Months Later 😑
Bought some cups over a year ago, one had a defect. reached out to CS in Dec 2024 and I just got a response in April 2026. I mean - I know there can be a bit of a delayed response but I think this takes the cake!
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6points
#30 Customer Support Chats That Ask If I'm Still There Then Disconnects After Taking Less Than A Minute To Respond, But Takes 1-5 Minutes To Respond To Me
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6points
#32 Disney+ Chat Support Ended Up Being As Useful As I Thought It’d Be. They Stopped Responding So It Shut The Chat Down
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6points
#33 First A Broken Website, Then A Bad Chat Bot, And Then An Endless Wait For A Human
We’re here folks. Completely cooked lol. Tried to book some flights with points, but the website is broken so it keeps telling me the flights aren’t available. Then I try to contact them and there’s a useless bot, then a 50 minute wait???
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5points
#34 AI Chatbots Are Annoying And Probably Only Gonna Get More Prevalent
I had to ask for an agent 6 times before I got one.
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5points
#35 From Best To Worst Customer Service
Beware of Amazon's dishonest customer service team. They promised me a refund and even sent me email confirmation stating "They have issued the refund". 1 month later, I call and they come up with some foolishness about how they have changed business practices and cannot honor the refund.
Bro, THIS IS OVER $16.23 and you even sent me an email saying it was sent 😂
The manager even gaslit me and said the item arrived on the date it was supposed to arrive. Yup, saying its going to come a few days then gets delayed a month is the "expected delivery date" IF THAT WAS THE CASE, WHY WAS I PROMISED A REFUND AND GIVEN EMAIL CONFIRMATION TO BEGIN WITH?
Sometimes people will try to make you feel insane even though you have full documentation and try to make you question reality.
If you've had this same experience from the phone customer service reps and managers, don't fall for it. Their customer service has become booty cheeks.
I'm thinking this company will eventually fall if it doesn't stop this nonsense.
It seems like the days of honest business practices and honoring what you said or doing business in good faith is gone from Amazon.
We had to contact our bank for a chargeback.
RIP
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5points
#36 Customer Care Not Acknowledging My Messages
After waiting for 30 minutes to connect with human agent, this is what they reply. Bots everywhere
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5points
#40 Broke Off One Keycap On My Brand New MacBook. This Is What Apple Support Had To Say. 479 Euro Is 505 Dollar. Insane Right? English Not First Language Sorry For Not Using Proper Punctuation
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5points
