Recently at a new job I started, first night in, a large table of customers claimed to not order a pizza and bread I was bringing out, I didn’t take their order so I was like ok I’ll go back to kitchen and check, docket says it’s for them, but all 20 people claim ‘no it’s not for us’ so I went to another table with similar (young well dressed group) people on it, they said no too, did this three times between the two. Put a second docket of same order in so I could just give both tables the pizza bread, and end the fiasco. The second table I kept going too, their meals somehow ended up taking more than 50mins, so the first bread a pizza went to them as a sorry; it’s taking forever entree. And the second docket I put in covered the fact that the first damn table did in fact order the pizza and bread to share, the guy who ordered it had gone for a smoke during the whole, me running around phase.
Instead of having to pay for the extra bread and pizza out of my wage from that extra docket I put in, the first order went to the table starving and waiting and the second order went to the right table. The money wasn’t so much the issue, I would of eaten the pizza and bread and payed etc it was making sure the second table who had to wait also had their night turned around to a happy experience, instead of being upset at waiting forever for food (it was busy busy) w no communication etc. plus Rarely do I make a mistake, so when I do I’m hard on myself.