Me again! This one’s more a good story. I work at a smaller shop, not a chain. We have some regular customers, and even if a person is not a regular (as long as they’re polite) we tend to go out of our way to help, at no extra charge. Things like moving SIM cards, installing screen protectors and whatnot. We have one regular who comes in all the time for help and every time she hands out fancy pens and slips whoever helped her a $20. We aren’t supposed to take tips, but the boss looks the other way because we can’t get her to stop. It’s really sweet
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