30 Hotel Workers Share What Things They Wish Guests Would Stop Doing, And It's Disgusting That They Have To Deal With Such Things

Rude guests will pop up everywhere—it’s impossible to have only pleasant customers. How the staff deal with the rudeness and what the hotel’s service culture is can directly affect their finances later on. Being firm but polite with rude guests is a possible way to defuse entitlement.

Meanwhile, small witty signs in hotel rooms reminding guests to keep their rooms in an acceptable state could convince at least some of them to at least flush the toilet. Though, on the other hand, if they fail to do even that, a sign won’t change years and years of poor education.

However, there is another side of the equation. Hotels must provide the best possible experience to have guests return and to keep their businesses afloat. Despite the difficulties they might encounter. That means grinning and bearing the weight of the world in some hotels, however much you might want to tell someone off.

Earlier, I’d spoken about the hotel industry and hoteliers with Dr. Gabor Forgacs from Ryerson University. According to the industry expert, the best hoteliers are unassuming, discreet, and highly knowledgeable.

“The philosophy of old school hoteliers, and I am one, still rules: we see everything, we know anything about our guests but never disclose anything, never reveal what we know and keep all that to ourselves,” he told Bored Panda.

Dr. Forgacs explained that the main reason why a guest returns to a hotel is if they had good memories of staying there. “Not necessarily a gold plated doorknob or the extra skirt hangers in the closet; best memories are created through interaction with people. If service excellence exceeds expectations, guests always remember that,” he said that going the extra mile is always noticed and appreciated.

Meanwhile, hotels that aren’t doing well financially ought to reevaluate their approach to hospitality, Dr. Forgacs said. “Languishing hotels need to take an honest look at themselves to understand the reasons why they can't create special memories.”

He continued: “Service culture is not built overnight; the way you hire, you train, and conduct yourself is crucial. Mistakes are made all the time; how you recover and show genuine care would make a difference.”

Meanwhile, if it’s the hotel staff, not the guests, who are at fault, there are ways to make up for those mistakes. “Following up is a secret weapon. Comping, offering a discount or an upgrade for a mishap is what a typical hotel would do. The better ones will always follow up with the guest and on top of a remedy, tell their plan how the mistake will be prevented from happening again.” At the end of the day, it’s up to guests and hotel staff to both be better to provide a better level of service, and a better working environment.