Tech support workers see a lot of (crazy) things on the job, and Reddit user Ok_Hold_2686 is no exception. Last week, they uploaded a post on the platform, describing the confusing performance reviews they have been receiving.
Apparently, the employee's KPIs keep changing whenever, and it always happens retroactively to fit the company's agenda. So they made up their mind that enough was enough and started to adapt, pointing out the dangerous consequences this strategy could lead to.
The Redditor's experience highlights how shortsighted managerial decisions can backfire, undermining the very stability they aim to achieve.
When you stop treating your employees fairly, you risk losing not just their motivation but also the quality of work that keeps your business running smoothly
Image credits: DC_Studio/Envato (not the actual photo)
Which is exactly what happened when this worker shifted focus to meet the company's flawed expectations
Image credits: YuriArcursPeopleimages/Envato (not the actual photo)
Image credits: Ok_Hold_2686
Clear expectations are a fundamental need for any employee
According to Gallup's data, employees who strongly agree that their job description aligns with what they actually do are 2.5 times more likely to be engaged at work than those who don't.
However, in reality, just half of employees globally say they know what their bosses expect of them.
As a result, many are held accountable for responsibilities that aren't included in their role's profile, which, as we just saw, can confuse and frustrate them on a day-to-day basis.
Image credits: seventyfourimages/Envato (not the actual photo)
By increasing that ratio to 8 in 10, Gallup estimates that organizations would reduce their turnover by 22% and safety incidents by 29%, and increase their productivity by 10%.
The problem is that managers need to help their employees understand what's required of them, and that includes much more than just telling them what to do.
Effective leaders define and discuss the explicit and implicit expectations for each and every employee. They paint a clear picture of what outstanding performance looks like and empower employees to recognize how their work leads to the success of their team, department, and entire organization.
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Many people shared their own similar experiences
