A woman sparked controversy after complaining about a group of Delta flight attendants who allegedly used their phones in the cabin.
On March 3, Angela Peery took to the Facebook group "The Official Delta Diamond Medallion Group" to call out the workers for their "safety violation" and "fireable offense."
"It is against Delta Policy for any employee to have their personal phone in view while working, even reservation agents," the woman's rant began.
Highlights
- A woman named Angela Peery complained about Delta flight attendants using phones, calling it a safety violation.
- The passenger claims Delta responded with an apologetic voicemail, acknowledging the policy against personal phone use.
- Debate sparked on social media, with many criticizing Angela's approach as excessive.
As the outraged passenger shared, she received a "long, apologetic voicemail" from a Delta customer service agent after expressing her complaints via email.
Image credits: Dr. Angela Peery
The woman claims the airline worker responded, "You are 100% correct, and we thank you for bringing this to our attention."
Angela's message continues: "FAs can only use their Sky Pro (Delta) device in flight and only in airplane mode and at certain times as directly related to safety.
"So, for those who said I should mind my own business or stop being a Karen, be aware. This is a safety violation and a fireable offense.
"Kind of a big deal. You should not see an FA using a personal device ever unless on crew rest."
At the end of her message, she clarified that she had sent the airline two other photos showing flight attendants using their phones in the span of two weeks.
"Three out of four flights, FAs on their devices."
"This one is clever, hiding it behind the Delta device. ATL-LIT, while headed toward takeoff."
"It is against Delta Policy for any employee to have their personal phone in view while working, even reservation agents," the passenger's rant began
Image credits: Dr. Angela Peery
Marc Drew, another member of the Facebook group, jumped to the defense of the flight attendant in the comments, writing, "Seriously ?! I usually don't call out people by name but you calling out a FA [for] sitting down on their phone while taxiing is absolutely a crock of @#$%."
Marc emphasized that flight attendants spend a lot of time away from their friends and families, so having even 5 minutes to text could greatly impact their days.
"Did you even consider FA's might be messaging their family/loved ones saying they miss them, checking [in on] them, [saying they] can't wait to see them," he continued.
"The fact that you even posted this makes me see the worst in people at times.
"Did these FA's not meet your needs or the needs of all the other passengers during the flight when they could actually perform their role?"
He ended his comment with a thank-you message to all flight attendants, highlighting the sacrifices they make to do their job.
"To any FA who sees this, thank you for all you do and the time you take away from your loved ones to make my flight experience a great one."
Screenshots of the message exchange were later published on Reddit, with many users voicing their opinions about Angela's complaints.
Angela referred to their behavior as a "safety violation" and a "fireable offense"
Image credits: r/delta
Image credits: r/delta
"What is wrong about going on a flight, minding your business and just enjoying the experience? There's no need for this sh*t at all. I'm a simple man, give me a drink and a meal in my basic economy seat and I'm good, flight attendants put up with some real shi**y people," someone wrote.
"Cannot recall one time when a flight attendant being on their phone disrupted the trip," another person commented.
A third individual gave Angela a pretty specific label, saying, "That's not just any Karen; that's Final Boss Karen. FA should've heard the music change as she was walking down the jetway."
"It's quite obvious that this person has a problem with Delta because of something else that happened between her and Delta that didn't turn out in her favor," a separate Redditor speculated.
Bored Panda has contacted Angela Peery and Delta for comment.
Many people disagreed with Angela's complaints
