While working for Holiday Inn I received a call down at the Front Desk from our Honeymoon Suite saying that the room had a strange smell. Without really thinking too much about it I said I would get housekeeping to come and ozonate the room for them.
About 15 mins later they call down again, say the smell is pretty bad and can they switch rooms. My manager and I move them to another suite and then go up to the room to investigate the smell. We are in the room for half an hour, trying to figure out what this was.
Eventually we opened the bottom dresser drawer and found a log of s**t rolled up in a towel that had apparently been sitting in that drawer, overlooked by housekeeping, for over a week.
When we called the guest to tell him we would be charging him for extra housekeeping costs as well as the towel that had to be thrown away, he simply replied, "I was dissatisfied with the continental breakfast"
*Just to clarify, the room had been unoccupied since the pooper had made his deposit, so it wasn't difficult to track down the guilty party.
About 15 mins later they call down again, say the smell is pretty bad and can they switch rooms. My manager and I move them to another suite and then go up to the room to investigate the smell. We are in the room for half an hour, trying to figure out what this was.
Eventually we opened the bottom dresser drawer and found a log of s**t rolled up in a towel that had apparently been sitting in that drawer, overlooked by housekeeping, for over a week.
When we called the guest to tell him we would be charging him for extra housekeeping costs as well as the towel that had to be thrown away, he simply replied, "I was dissatisfied with the continental breakfast"
*Just to clarify, the room had been unoccupied since the pooper had made his deposit, so it wasn't difficult to track down the guilty party.