This story does not have very high stakes but it still brings a smile to my face. I use to work at a certain video game retail store. One day a mother came in with tears in her eyes. Her son stole rent money and bought a psp with it. She was such a kind lady and she explained her situation. She knew that she could only get a fraction of the money back in case but she needed it for rent. She was looking to trade it in for cash. She had read the receipt and knew she was past the one week deadline and was not even trying to get a refund. So I quickly jumped on the computer and moved every psp out of stock. Then took her psp and smashed its screen on the counter. I then gave the shocked woman a smile and apologized that she had been given a broken psp. I told her that, while I would normally be happy to trade it out for a new one, I was unable to at the moment as we were fresh out. So all I could do was give her a full refund. She was so greatful and kind. I was really happy to be able to do that for her.