29 Times Entitled Customers Got What Was Coming To Them After Being Rude To Service Workers

I work in a casual fine dining restaurant in a downtown area. Prices aren't crazy but high enough that we dont get a super young crowd... I would say average age of our dinner crowd is 30 to 60 although it varies more on the weekend. I only include this information so you understand why I didnt initially ask for identification (even though you should always check)

Thursday night a table of 4 comes in for early dinner. 2 Karens and their daughters. Excellent. I'm ready for them to split entrees and tip me 15%. Not the WORST type of table if we're being honest, but nonetheless. They order a pitcher of sangria and I tell them I'll be right back with that for them to which Momma Karen says to me "you really aren't going to check these girls IDs? Her birthday was just last month. Aren't you supposed to check anyone who looks under 40?" She is correct, of course that I should have asked for identification even though they girls were with their mothers and I was being lazy by assuming they were of age since their moms did not stop them from ordering drinks. I agree with her and tell her that I actually am supposed to check ALL IDs regardless of age, and proceed to look at all 4 of the ladies IDs. Unfortunately for Momma Karen, her birthday was a few days previously and her ID had expired. In the state of Michigan it is illegal to serve alcohol to anyone with an expired ID regardless of age so I had to deny Momma Karen a glass for the sangria, while her daughter and friend shared a pitcher.

I didnt reallllly have malicious intentions, however, it felt good that Karen's antics backfired on her.

EDIT: I didnt include details of Karen throwing a fit when I denied her a glass of sangria. She informed me that she, a business owner, is more aware of the law than I, a mere server, could ever be. I simply couldn't "just do my job" and bring her a glass. My generation doesn't respect elders and blah blah blah. Her daughters were a little embarrassed I believe but I tried to move past it and serve them the rest of their meal normally. Karen kept huffing and puffing but said no when I offered to bring a manager over

I used to work at a restaurant in an amusement park. It seemed like 70% of people turned into Karens and Chads the minute they step through the turnstiles, but maybe that was just my skewed perception of being in customer service. But anyways, we had this family come in one day, and they were sat at a table that would have them served by one of the nicest, most capable waitresses we had. The dad would have none of it, saying he didn't want to be served by a female, he needed a male waiter because they do a better job. The waitress was a bit upset, took it kind of personally, and we all had to tell her how ridiculous it was that she would consider it to be true. Management caved and got him a different server, which I'm sure if they didn't he wouldn't have tipped her anyways, but what I loved was seeing who management gave him as a server.

The amusement park hires a lot of international workers. There were people from all over the world. The guy they put on his table to serve him was from Colombia, English was not his first language, and he was a bit inexperienced as a server. The customer ended up getting worse service because of his generalization and demand.

Edit: To be clear, the worse experience wasn't because he was Colombian. But because he was new and not a native English speaker. The waiter was an awesome dude, and did become an excellent server quickly.

When I used to bartend, I tried to have tolerance of people and their situations. Sometimes people would come in and have the worst attitudes. Usually by the time their night was over, there'd be some type of calm/ apologetic tone when they closed their tabs. Then there was this one girl.

She was in her early 20s and was with a guy friend sitting at the bar. I carded them and she immediately gave an attitude about it. Then after reading the martini menu (I worked at a bar that specialized in martinis), she made a few comments about how the martinis better be worth it. She ordered her first martini, a Thin Mint. Her friend ordered a Dirty. I made both at the same time and put the glasses in front of them and walk to other customers. I went to check on them 10 minutes later and she berates me for the terrible martinis I made and the Thin Mint tastes terrible, even though she managed to drink almost all of it. Her friend liked his martini and ordered another and apparently tried to calm her down. I gave her the benefit of the doubt, took the martini away and asked what she would like instead of that one and also, free of charge. She asked for a fruity martini with the same attitude. I made both martinis, set them down in front of them and walk away.

More people came in and it gets decently busy. The other bartender comes up to me and says that she wants to talk to me. I walk up to her and again, the martini (also, almost finished) was the worst and this is the worst establishment she's ever been to and won't ever come in again. I give them the tab to get them to leave. 15 minutes later, she is now yelling about the awful service and telling other customers that they shouldn't stay in the bar with shitty drinks and how she could make better martinis. She was awful and after her friend paid the tab (no tip), I told her in no uncertain terms that she is never allowed back into the bar. She asked to speak to the manager and I said I was the manager.

Here's the petty:
Two weeks later, her friend (Bea) is having a birthday party at the bar. Bea's friends are all showing up to celebrate with her. In walks the girl who berated me, the bar, and the other customers. I looked at her and told her that she was not allowed into the bar and needed to leave. That I was not up to dealing with anything out of her mouth nor her attitude. She pleads with me to please let her stay as it's her best friend's birthday blah, blah. Bea asks if there's anything she could do to stay. So I tell them that she can stay but she cannot say one word or sound the entire time she is there. If I or anyone else in that bar hears anything, she needs to leave. The entire night she had to use pen and paper or her phone to communicate. It was also even more embarrassing for her because a few of the regulars that saw her the first time let it be known to the entire bar why she was muted. It became a game with them to try to get her to make a sound.

TL;DR: Bar customer came in, was a nightmare and then got muted the next time she was there.

Not the most hectic of stories but I thought I’d share it anyways.

So I’m a delivery driver at Dominos and had a I got a delivery that was in a street in a small suburb out of town and got to the place but it looked dark and uninhabited. I decided to ring up the guy and ask if he could come outside and said yes. Waited about a minute, then two, nothing. I then wondered if I was even at the right place and thought maybe the address on the receipt was supposed to be another street nearby that had a similar name and so I rung him up again to try and confirm this but then he became rude towards me like “Mate, ya turn right on so and so street! It’s not hard to find, I’ve been waitin’ a long time for my pizza, now hurry up!” After that I decided his place was only a minute from where I currently was. So I did the most the responsible thing.

I took the pizza back to the store in the main part of town. I explained what happened to my manager and he said it was fine and he’d take care of it. I then took a different delivery (customers this time were much nicer) and we never spoke of that little incident again. That initial delivery either got cancelled or delayed even further. Moral of the story is don’t mess with the people who handle what you eat. XP

So recently a customer at my work told us that they were no longer going to use us to manufacture their products for them - we felt this was quite out of the blue, as they had used us for 40 years without any problems. We got over this, however they then asked us to give them the recipe for their product so they could take it to a competitor to make.

Now for context, when they started using us in the 70/80’s the provided us with their recipe to make their product the right texture, firmness, and look just how they wanted it. Over the years we’ve spent time and money finding new chemicals when certain ones have been discontinued, altering the mix of chemicals so that the products are still how they want them, and developing the recipe further to make it more efficient and provide better results. The way we were making their products now is completely different to how we were at the start.

Because of this, my boss was unhappy with what they were asking of us. But, complying with their request, he gave them the recipe to their products… the original recipe that is. It’s fair to say they’re not that happy that they’re going to have to spend their time and money to update it as we have over the last 40 years.

Edit: it’s not food lol (but I’m loving the guesses)

Edit: man you guys really like your dildos don’t you…

Edit to be clearer: We make X. We’ve made X for over 100 years and, expect for small orders, it’s always to customers specification. For example, a matt blue colour, with a soft texture. We don’t have contracts to supply X to customers, they just order it like you would order something online. This, ex, customer had come to us 40 years ago and asked to get X from us, and had given a recipe for how they had gotten it previously from someone else.

Over the years they kept coming back to us for X, but this recipe was no longer used. We still made X to their specification, but with different chemicals, dyes, pigments, and processes. Everyone was happy.

Now that they’re going to another business, they wanted to know exactly how we make X for them. We didn’t want to give this up, and instead gave them back the recipe they gave us 40 years ago and said that was all they’d get, as everything after was us. Because X is our main product, if we’d told the ex customer how we made X for them they could give it to a competitor who could figure out how we make all of our X, and run us out of business.

Edit: I did not know X meant MDMA lol

I work in retail and one of the things that really annoys me is when a customer can't move a little bit closer so you dont have to reach over the bench to take their money.

A customer I had today was being particularly annoying, not only was she standing a good two metres away in front of the other till, but she was also standing in the way of another customer being served at that till.

She handed me her money, so that I had to stretch over the bench to get it. She had change so I put it very deliberately close to me, so she had to either stretch or actually move her body.

So a long while ago I worked at a popular fast food restaurant, in a town that’s mixed with travelers and locals. I had worked for this chain for close to three years and had just transferred to a new location because of a better pay scale.

About a month after this change, I’m getting in the swing of things and getting used to how this new location works, I was learning the regular dinner customers orders during the evening as I was often the closing manager. One week I was put in charge of a random 12:30-21:00 shift, nothing I haven’t done at other locations but a nice change for this new store.

Things are going as the lunch rush is progressing, sales are on track but my drive thru is moving a little slower than my lobby. I ask the person running orders in drive thru how I can help, she tells me that this customer refuses to move his truck to a waiting spot even though he has a two minute wait on his fries.

Me, being my very calm, cool, and collected self proceeds to try and ask the customer my self if he would move, to which he responds “my truck is too big for your tiny parking lot, I don’t have insurance that would cover getting hit... besides it’s not my fault you’re so slow.”

Once again keeping a very calm demeanor, I try to explain that there are orders ready behind his that are smaller, and by him not moving it’s messing with other people getting their food.

This is the point where he rolled up his window on me mid sentence.

I had three orders ready behind him, and had already explained to him that he had a two minute wait regardless, if he refused to move then there was no reason the customers behind him had to wait for their meals. I took each order out that was ready behind his, four total, explained why they had such a long wait, and gave them free meal coupons for their next visit.

Once I was done Mister I-won’t-move’s fries were up and I happily handed him his ordered. He angrily asked why the other customers got their food before him, to which I told him I already explained their orders behind his were smaller, that he had to wait regardless, and to have a nice day.

Service with a smile

Back when I was a cashier in a grocery store, I was going about my business checking, when a guy approaches with only a can of Mikes hard lemonade.

Right as he’s getting ready to put his card in the reader, the check stand phone starts ringing and it’s my manager on the opposite side of the front end. She tells me she saw him eating a donut earlier.

He didn’t mention any donut, so as a punishment for his dishonesty, I charged him for three. Unfortunately right after his card processed he walked off, so he didn’t get his receipt and couldn’t see what I’d done.

I look after the maintenance of 70 convenience stores, some with Quick Serve Restaurants as part of the site/business. This particular QSR has recently gone from crappy automatic coffee machines to barista made coffee machines.

As part of the fit out, a steel frame with a rubberised bar, Knock Out, is fitted into the counter to knock the "puq" from the group handle... the disk of used coffee grounds from the handle you put into the machine, and the coffee comes out the bottom.

The problem was, the rubberised bars were weak and would break within a week so site would just use the edge of the frame.

This pissed me off because I would have to fix it when the site complained. It wasn't too much of a problem but took a few emails for a warranty claim. After I had replaced one a couple of times in a month or so, I asked what was going on. The Project Manager told me there was a Knock Out V2 that was much stronger so I got them to supply that on the third go round.

I knew there was a couple of sites that were older and their knock outs were messed too. These guys just didn't complain so much.

With 70 sites to manage, I had more important things to worry about, but I still like to look after my sites, and it was at the back of my mind and the bottom of my to-do list.

Today I grabbed it to get it done. Because I like to help the contractors I use, I put in the leg work with the supplier. I got part numbers and pricing as well a contact details so my contractor just had to order the parts and go and install them. The units were only a couple of hundred dollars each, all in the greater scheme of things, and easier to just buy and install. I checked, and the contractor had ordered from this supplier before so this was going to be simple... right?

Well no. The supplier, incorrectly, said the contractor couldn't order it and the store had to submit some request nonsense. I check with the QSR Ops Manager and they had no clue what that was about so I went back to the supplier, still no.

Time for the PR. I replied to the final refusal email as follows:

Alright, there is a simple solution. The original units were not fit for purpose hence the need for you to supply the Knock Out V2. Can you please supply, as WARRANTY replacement, two units, delivered to Site 1 and Site 2, and i gave the delivery details.

The supplier called right after that email. He checked, and one site had the install less than 12 months ago so it was a legit warranty. The other was closer to two years, but I used the "not fit for purpose" and "we spend loads with you" arguments and they relented.

The jobs to the contractor will still be needed, but for install only, no supply.

TL;DR

Won't sell my contractor the parts they need? Fine. You can give them to me FREE as warranty.